Assistant To Customer Service Manager

The Role • Managing Customer enquiries and complaints to a successful outcome. • Providing efficient customer service to support. • Working with the Commercial team. • Building and maintaining effective relationship. • Ensuring order discrepancies are resolved in a timely manner. • Collating and analysing management data, producing reports as required • Managing and leading the team in the absence of the Customer Service Manager The Person • Proven background within a Customer facing role, minimum 3 years experience • Qualification in Customer Service is desirable, but not essential • Evidence of complaint management within a customer focussed environment • Computer literate, Word and Excel to intermediate level • Ability to build rapport and maintain effective relationships at all times • Empathetic with the ability to defuse conflict situations • Problem solving with excellent negotiating skills • Ability to make considered decisions in light of information presented • Excellent written and verbal communication skills The individual must possess experience of managing and leading a team as they will be responsible for the day to day running of the department in the absence of the Customer Services Manager. If you feel you have the qualities this role requires, submit your cv to martina@roserecruit.co.uk or telephone 01606 861408