Complex Dependency Housing Officer RR989402
PLEASE QUOTE REF 989402
To act as an advice and assessment officer for individuals meeting the remits of the complex dependencies programme who have housing issues and require early help. To be a link officer between the ChECS team and the Housing Team ensuring that households and individuals are provided with the highest level of advice and support. Provide an intergrated service which will reduce service duplications and improve customer interaction with CEC.
Assess the housing needs of referrals to the Early Help Team so that their needs are properly accounted for and response to their circumstances is effective and appropriate.
Ensure the families and individuals meeting the Complex dependencies programme are registered as appropriate for social housing including correct prioritisation involving conducting enquiries, gathering data, updating records and authorising applications. This includes the assessment of housing need because of medical, welfare and other special reasons.
All cases referred will be complex and where cases are at risk of homelessness outside 28 days; undertake prevention work by liaising with current accommodation provider, linking in with support services or signposting to appropriate agencies for specialist advice, aiming to keep clients in their current accommodation wherever possible. Interviewing and visiting customers where appropriate
To ensure there is a multi-agency approach to complex cases where the customers support needs are high. This will include organising and chairing case conferences to encourage involvement from other agencies or promote existing multi-agency work.
To carry out sound investigations and assessments into homelessness applications in accordance with current legislation and ensure the Local Authority’s duties are discharged appropriately, in a legal and timely manner with the statutory obligations of the organisation met.
To assist in the development and delivery of the Council’s Homelessness Strategy and any subsequent strategies and policies.
To identify and implement new policies, practices and initiatives which will assist in the prevention of homelessness.
To assist in reviewing working procedures, identifying and implementing improvements as appropriate in consultation with the line manager.
To work alongside the Homechoice and Prevention Team Leader in recording and monitoring the performance of the homechoice team and ensuring the timely referral of all cases to the homeless team.
To support the Homechoice and Prevention team leader on development projects for the homechoice service, taking an administrative lead on policy reviews and ICT system reviews
To undertake any other duties as assigned by the Housing Options and Homechoice Manager, within the competence of the post holder and appropriate to the grade.
CRITERIA DESIRABLE ESSENTIAL METHOD OFASSESSMENTQUALIFICATIONS• A good general standard of education including 3 GCSE grades A-C including Maths and English• A qualification in a housing or social related field or working towards the qualification
• At least 2 years experience of front line customer service work• Experience in caseload management• Experience in working with multiple partners in the delivery of a service• Experience in any of the following: – homelessness housing advice – homeless prevention• Experience of dealing with stressful situations and situations of confidentiality• Experience in any of the following – homelessness housing advice.• Ability to deal with complex social issues demonstrating an ability to deal with people assertively but with sensitivity and sympathy and highly developed personal interpersonal skills.
JOB RELATED KNOWLEDGE• Comprehensive knowledge of the Housing Act 1996 Part VI and VII, Homelessness Act 2002 and relevant case law• Understanding and commitment to public service and customer care• Understanding of housing needs and its effects• Understanding of data protection issues• Understanding of importance of communication• Aptitude for providing advice and interviewing skills
SKILLS & APTITUDES• Computer literacy and IT skills• Ability to work on own initiative and self motivation• Good organisational skills, written and oral• Good team working skills• An innovative and proactive approach to service development• Ability to convene, organise and chair meetings• Ability to construct effective, meaningful and concise reports, letters and other written material.
PLEASE QUOTE REF 989402