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Customer Service Advisor RR989281

£18.00 per hour | Macclesfield | Full Time 37 Temporary 2 months
Ref: RR989281
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Vacancy Details:

PLEASE QUOTE REF 989281

we require 2 Customer service advsiors to take incoming calls on Revs and Bens. Experince of Northgate and info@work required.

JOB PURPOSE

To resolve a broad range of customer enquiries received via telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.

PRINCIPAL RESPONSIBILITIES

1
Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible
2
Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests
3
Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities
4
Manage customer complaints, compliments and suggestions in accordance with the council’s procedures
5
Contribute ideas that create efficiencies or improvements in customer facing and other processes
6
Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments
7
Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times.

PLEASE QUOTE REF 989281

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